2.1. Rush, urgent and proceed applications are not eligible for cancellation nor for refund, as processing begins immediately after receiving "Fees/Charges/Document(s)" and such "Fees/Charges/Document(s)" are paid/submitted to the relevant individual, concerned entity, company, department, firm, ministry and/or authority.

2.2. Applications cancelled within 30 minutes of payment are eligible for a full refund.

2.3. For cancellations made after 30 minutes but before processing has started, either a service charge of EUR 1500 and/or a cancellation fee of EUR 3000 or both charges per applicant per case will apply, depending on the time invested by our visa expert(s)/consultant(s).

2.4. Once an application has been processed or submitted to relevant individual, entities, company, the firm and/or authorities, in such condition it cannot be cancelled nor refunded, as Fees/Charges/taxes are strictly non-refundable.

2.5. No refund will be issued unless an official cancellation request is made by email in written along with a confirmation mobile call with an SMS in written sent to us as a proof for refund. If document or documents are pending, then the applicant must either provide the required document(s) or send us a written cancellation request. If payment(s) is pending, then the applicant must either provide pending required payments or send a us a written cancellation request for refund along with a written SMS, emails and SMS number is mentioned bottom, in the material.

2.6. Pending document(s) or payment(s) must be provided/paid within 10 days from the first transaction of proceeding(s) and/or the first payment(s) made and/or the first document(s) submitted, failing to do so “Application/Payment/Package” will be considered as "canceled/closed-case" and such matter will be terminated immediately without any further notice or action or discussion, and amount paid including document(s) submitted will not be refunded/return-back in such condition(s)/term(s).

2.7. For detailed conditions, including cases involving processing delays, embassy referrals, pending documents or separate applications, please refer to our "Refund & Cancellation Policy".

2.8. No cancellation or refund will be issued unless an official request is emailed. If documents are pending, the applicant must either submit the required documents or send a written cancellation request.

A Refund and/or cancellation request must be sent by the client form their registered email id which was spuosed to be mentioned in the application during the starting process of the application for IMIGRATS's service.

A refund request or dispute or chargeback will not be considered valid unless a refund request is officially submitted via/through client’s registered and provided email id from/to emailed to IMIGRATS, such contact number and email id are mentioned below in these "terms and clauses" of contact details.

2.9. If document(s) and/or payment(s) is/are pending, then the applicant must either submit the required document(s) and/or pending payment(s) or send IMIGRATS a written cancellation request. A Refund request must be sent form the email id registered during the application(s).

3.1. Processing time provided by us is estimated based on past records and typical approvals from the respective relevant authorities. These timelines are intended for general guidance and may vary depending on client’s individual case.

3.2. While our team initiates processing immediately to help meet typical turnaround times, visa approval timelines are controlled solely by the respective ministries and/or authorities.

3.3. Delays from the respective ministries and/or authorities due to the further review, verification checks, customer background, nationality, peak volumes, public holidays, or document validation do not qualify for a refund. As outcomes and timings rest with the respective ministries and/or authorities, the processing fee/charges are non-refundable in any circumstances.

3.4. Our (IMIGRATS) "Service, Liabilities and Obligation(s)" for client's "Approval Document(s)" will be considered and treated as accomplished and fulfilled once client receives “Approval Document(s)” from us (IMIGRATS).

4.1. If an application is referred to an Embassy/Consulate or placed under further review (e.g., additional documents, biometrics, interview, or manual assessment), in such term and/or clause no refund will be processed or refunded.
As such referrals are determined by immigration based on factors like nationality, travel history, and security checks, which totally fall outside our control.

4.2. Our (IMIGRATS) "Service, Liabilities and Obligation(s)" for client's "Approval Document(s)" will be considered and treated as accomplished and fulfilled once client receives “Approval Document(s)” from us (IMIGRATS).

6.1. Please note that the visa “Approval Document” package, which includes service charges of IMIGRATS, package charges, charges for processing documents, documentation charges, attestation charges, charges for legal translation and charges for document notarization and government fees/charges are separate distinct charges.

6.2. In case refund is approved by IMIGRATS then IMIGRATS only refunds the service fee after concerned deduction, which covers our services in assisting you from the day one with your visa “Approval Document”.

6.3. The government fee, processing fee and package fee, which are paid to the government ministries/authorities, relevant individuals, entities, companies and the concerned firm, are non-refundable as per standard regulations.

7.1. Your application for your "Approval Document" is denied due to issues such as processing delays, administrative errors, or incorrect procedures made and/or occured by/from IMIGRATS.

7.2. You (client) must had provided all required documentations including “Tenancy Agreement” and paid full payments as specified in our guidelines to the client and/or mutually agreed terms and clauses in-between Client and IMIGRATS.

8.1. A refund request or dispute or chargeback will not be considered valid unless a refund request is officially submitted via/through client’s registered and provided email id from/to emailed to IMIGRATS, such contact number and email id are mentioned below in these "terms and clauses" of contact details.

8.2. In cases of unwarranted chargebacks, IMIGRATS may temporarily pause its service delivery and will start work with the client to resolve the matter.

8.3. If a dispute or chargeback is initiated, we may share relevant records—such as confirmation of service and communication history—with the payment processor such things/matters will be bring out to help and resolve the such matter.

9.1. Your solid reason for the refunb request.

9.2. Your full name (as it appears in your passport).

9.3. Your unique transaction ID.

9.4. Your solid and genuine reason and purpose which should be mentioned in the application of refund request against refund (partial and/or Full) and/or cancellation and/or termenation of IMIGRATS's furthermore and/or remaining service(s)/procedure(s). Such request/application must be requested and submited in the timeframe and timeline.

9.5. And second, after mentioning above then email it from your registered "email id" to our both below mentioned emails which are mentioned as below, with a must to do verification call or SMS or WhatsApp-Message on the number mentioned below for the confirmation that IMIGRATS had received your concerned email. Email and contact number is mentioned as below: